Alias Retrieval Procedure


Guidelines
Aliases will only be returned to their rightful owners.
Requests for aliases that do not belong to the requester will be ignored.
An Operator will not retrieve or reset aliases for themselves.
An Operator will never request a players password nor force the player to give it to them.

Methods of Retrieval
To retrieve an alias one of the following methods will be used:
1. Matching of the IP and/or MacID.
2. Matching Registration/Creation Data. Both voluntarily entered information, and PC information used.

Reasoning
By verifying the match of user information, we can keep confusion and fraudulent claims to a minimum.


Squad Retrieval Procedure


Guidelines
Squads will only be returned to their rightful owners.
Requests for squads that do not belong to the requester will be ignored.
An Operator will not retrieve or reset squads for themselves.
An Operator will never request a squads password nor force the squads to give it to them.
Squads of *unknown* ownership will not be reset. If you have the password to the squad, you can still join.

Methods of Retrieval
To retrieve a squad one of the following methods will be used:
1. Acknowledgement of ownership by current squad members.
2. If no members, current squad password must be provided.

Reasoning
By verifying the ownership of the squad with current members, or verifying with the squad password if no members exist, this process helps assure that the request is not fraudulent.


SSC Billing Name/Squad Retrieval Policy


These Procedures and their Guidelines are set in place in order to help players with the retrieval of lost ownership of an alias or squad. They are here to help keep the errors in our process to a minimum, and to help players retrieve what is rightfully theirs.

Name Trading is not supported by the SSC Billing Network, and any aliases or squads lost during a Trade are void of all support from billing ops. However, multiple reports of Name Stealing will lead to operators getting involved and monitoring such players. Name Hackerswill be dealt with quickly and harshly.

Due to the large amount of illicit name/squad trading and the problems stemming from trading, squads of *unknown* ownership will not be reset. If you have the password to the squad, you can still join.

Operators will not reset aliases for players no matter how long it has been since the name was last used. An operator will not tell a player when the alias was last used, nor when it was created. Operators do not know when the biller will reset an alias as this system was never documented.

Operators will not tell you the e-mail registered to a alias, nor if the alias has a valid e-mail registered to it. The player that the e-mail belongs to is also the player the alias belongs to. They are the ones who registered it, and therefore they are the rightful owners of the alias per the previous procedures outlined. There is also no command for an operator to change this e-mail without reseting the alias, which is against this policy.

Exceptions to these procedures are decided by Operators, not zone staff. Operators will not make exceptions to these procedures without consulting another operator before doing so. Policies are set for these exceptions by the operators, and are not made public to protect these procedures.

Open A New Ticket


Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Open a New Ticket




SSC Billing Staff


Network Operators
Ghost Ship
PriitK

Support Operators
Mom

The following actions can result in a network ban: 

  • Cheating -
Performing any action that an unmodified client is incapable of performing. Developing, distributing, or promoting cheat software. Minimal 90 day net ban for first offence. Repeat offenses are often permanently banned.

  • Cross Zone Spamming -
Flooding a player, squad, zone staff, or network staff with messages from another zone is considered cross zone spamming, whether the message is considered to be harrassing or not. This includes changing names to avoid an ?ignore. Maximum 7 day net ban for first offence.

  • Harassment -
Continual harassment of players, zone operators, or server hosts either in-game or in real life.

  • Profiting -
Subspace is a free gaming platform supported by volunteers, and as such it is forbidden to monetarily profit from the game in any way, particularly the selling of player names or squads.

  • Security -
Disrupting or attempting to disrupt the security of the billing server, any SSC zone or server. Examples include flooding servers or players, spreading knowledge of how to disrupt security, unauthorized access to the billing or zone servers, stealing passwords, impersonating SSC Zones, or distributing confidential information about servers or players. Minimal 30 day first offence net ban for a threat to disrupt security.

  • Special circumstances -
Any immediate threat to the game that is not handled by the above rules or zone rules can result in a netban at the discretion and approval of an SSC BanG Administrator.


Notes:

Network Bans are used as a last line of defense for preserving the integrity of SSC zones and protecting the game in general.

Net bans of length exceeding 365 days require authorization from a BanG Administrator.

BanG Administrators handle network ban appeals. Local bans are to be appealed with local zone staff.

If you would like to appeal a network ban, click on Open New Ticket at the bottom of this page.


Open A New Ticket


Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Open a New Ticket



SSC BanG Staff


Network Operators
Ghost Ship
PriitK

Support Operators
SpaceHiker
Ratio
Dav1
In order to play the game, you need to download and install the client. The latest client is Continuum .40 and can be downloaded from the following links:

For Windows PC:

Download Continuum for Windows

For Mac OSx:

Visit the Continuum on Mac forum for instructions.

For Linux PC:

Visit the Continuum with Wine site for instructions on how to install Continuum on Wine.

For Android Tablet or Phone:

A full game client does not yet exist for Android, but you can still chat with us...
Download Trench Wars Chat for Android from Google Play.

Other Downloads:

Refresh
Files in directory (./media/subspace_files):
New Player Guide coming soon.


Large group chatting in a safe area while war rages outside.




















Large group chatting in a safe area while war rages outside.




The SSC Operators deal with network-wide issues such as netbans, lost passwords, and overall network security. There are different operators for different functions, so not all operators can handle all problems.

Please be aware that the biller ops and netops do not help players with bans or lost passwords in the game at all! You have to fill out a ticket for help. There are technical reasons why this has to be, and we're not explaining it so don't ask.

More Info:

SSC Network Ban Policies
Lost Password Retrieval

Open A New Ticket


Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Open a New Ticket

Check Ticket Status


We provide archives and history of all your current and past support requests complete with responses.

Check Ticket Status

 

Coming Soon:

      Apply for a forum/site for your zone, squad, or league group.

     Submit your zone as a candidate for SSC Billing access.

Subspace Forum