The SSC Operators deal with network-wide issues such as netbans, lost passwords, and overall network security. There are different operators for different functions, so not all operators can handle all problems.

Please be aware that the biller ops and netops do not help players with bans or lost passwords in the game at all! You have to fill out a ticket for help. There are technical reasons why this has to be, and we're not explaining it so don't ask.

More Info:

SSC Network Ban Policies
Lost Password Retrieval