Alias Retrieval Procedure


Guidelines
Aliases will only be returned to their rightful owners.
Requests for aliases that do not belong to the requester will be ignored.
An Operator will not retrieve or reset aliases for themselves.
An Operator will never request a players password nor force the player to give it to them.

Methods of Retrieval
To retrieve an alias one of the following methods will be used:
1. Matching of the IP and/or MacID.
2. Matching Registration/Creation Data. Both voluntarily entered information, and PC information used.

Reasoning
By verifying the match of user information, we can keep confusion and fraudulent claims to a minimum.


Squad Retrieval Procedure


Guidelines
Squads will only be returned to their rightful owners.
Requests for squads that do not belong to the requester will be ignored.
An Operator will not retrieve or reset squads for themselves.
An Operator will never request a squads password nor force the squads to give it to them.
Squads of *unknown* ownership will not be reset. If you have the password to the squad, you can still join.

Methods of Retrieval
To retrieve a squad one of the following methods will be used:
1. Acknowledgement of ownership by current squad members.
2. If no members, current squad password must be provided.

Reasoning
By verifying the ownership of the squad with current members, or verifying with the squad password if no members exist, this process helps assure that the request is not fraudulent.


SSC Billing Name/Squad Retrieval Policy


These Procedures and their Guidelines are set in place in order to help players with the retrieval of lost ownership of an alias or squad. They are here to help keep the errors in our process to a minimum, and to help players retrieve what is rightfully theirs.

Name Trading is not supported by the SSC Billing Network, and any aliases or squads lost during a Trade are void of all support from billing ops. However, multiple reports of Name Stealing will lead to operators getting involved and monitoring such players. Name Hackerswill be dealt with quickly and harshly.

Due to the large amount of illicit name/squad trading and the problems stemming from trading, squads of *unknown* ownership will not be reset. If you have the password to the squad, you can still join.

Operators will not reset aliases for players no matter how long it has been since the name was last used. An operator will not tell a player when the alias was last used, nor when it was created. Operators do not know when the biller will reset an alias as this system was never documented.

Operators will not tell you the e-mail registered to a alias, nor if the alias has a valid e-mail registered to it. The player that the e-mail belongs to is also the player the alias belongs to. They are the ones who registered it, and therefore they are the rightful owners of the alias per the previous procedures outlined. There is also no command for an operator to change this e-mail without reseting the alias, which is against this policy.

Exceptions to these procedures are decided by Operators, not zone staff. Operators will not make exceptions to these procedures without consulting another operator before doing so. Policies are set for these exceptions by the operators, and are not made public to protect these procedures.

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SSC Billing Staff


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